Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at swanbeauty.ca, you agree that you are esthetic, nail, hair or beauty professional.
  • All personal information you provide us with or that we obtain will be handled by swanbeauty.ca as responsible for the personal information.
  • Events outside swanbeauty.ca control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • swanbeauty.ca reserves the right to amend any information without prior notice.

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at swanbeauty.ca, you warrant that you are at least 18 years old and certify that you are an esthetic, nail, hair or beauty professional. You also must accept these terms & conditions which shall apply to all orders placed or to be placed at swanbeauty.ca for the sale and supplies of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Credit Card Payments

Orders placed online using credit cards are pre-authorizations only. The funds are temporarily held by your bank, but your credit card is not yet charged until we process the orders in office manually. Pre-authorizations will usually only show up on your credit card or banking statement as "pending charges", and if your order is cancelled or if any changes are made to the final amount, the holding fee will disappear after 1-5 business days, or be replaced with the updated final amount.

Out of Stock Items

In the event that an item you ordered in your Cart is out of stock, this could be caused by low inventory at the time you added the item to your Cart and customers just ahead of you purchased the same item first or if the product demand exceeded our inventory.  If an item you ordered is out of stock, your invoice will be adjusted before it is processed through MasterCard or Visa.

Back Orders

Please note that we do not back order any products. Your packing list will indicate any items that have not been shipped with your order.  You will not be charged for these items and will need to reorder them.

Personal Information

All personal information you provide us with or that we obtain will be handled by swanbeauty.ca as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to swanbeauty.ca and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request swanbeauty.ca to delete or correct the information held about you. By accepting and using swanbeauty.ca, you agree to the above.

Force Majeure

Events outside swanbeauty.ca's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that swanbeauty.ca is released from swanbeauty.ca's obligations to fulfill contractual agreements. Example of such events is government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain swanbeauty.ca's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transfers conducted through swanbeauty.ca are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.

Cookies

swanbeauty.ca uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use swanbeauty.ca without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On swanbeauty.ca, we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

swanbeauty.ca reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, swanbeauty.ca has the right to cancel the order and refund any amount paid in the best way. swanbeauty.ca shall also notify the customer of equivalent replacement products if available.

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