Last updated: October 5, 2026
Swan Beauty Supply Inc. (“Swan Beauty,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or shop at swanbeauty.ca, create an account, subscribe to marketing, or contact our team.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products purchased, order history, returns or refund requests, and delivery details.
- Payment information. Payments are handled through Shopify and payment service providers. We do not intentionally store your full payment card number on our own systems.
- Account information, including login and account preferences where customer accounts are available.
- Communications, including messages, customer-service requests, reviews, survey responses, and other information you choose to provide.
- Device and usage information, such as IP address, browser and device information, pages viewed, referring URLs, and interactions with our website.
- Marketing preferences, including whether you have agreed to receive promotional emails or other communications.
2. How We Collect Information
We collect personal information directly from you when you place an order, create an account, subscribe, submit a form, or contact us. We may also collect information automatically through cookies and similar technologies, and receive information from service providers that help us operate our store, process payments, prevent fraud, deliver orders, analyze website performance, and provide marketing services.
3. How We Use Personal Information
We may use personal information to:
- process, fulfill, deliver, and manage orders;
- process payments, refunds, and transaction-related requests;
- provide customer service and respond to inquiries;
- create and manage customer accounts;
- detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
- operate, troubleshoot, personalize, and improve swanbeauty.ca;
- measure website performance and understand how customers use our services;
- send marketing communications where permitted and based on your preferences or consent; and
- comply with legal, tax, accounting, regulatory, and other lawful obligations.
4. Consent and Your Choices
We obtain consent where required by applicable law. The form of consent may vary depending on the sensitivity of the information and the purpose for which it is collected.
You may withdraw consent to optional uses of your information, subject to legal or contractual restrictions and reasonable notice. You can unsubscribe from promotional emails using the unsubscribe link in those messages. Even if you opt out of marketing, we may still send transactional or service communications about your orders or account.
5. How We Share Personal Information
We may disclose personal information to service providers that perform services on our behalf, including Shopify, payment processors, shipping and delivery companies, fraud-prevention providers, hosting and technology providers, analytics providers, marketing platforms, and customer-support tools.
We may also disclose information when required by law, to protect our rights or the rights and safety of others, in connection with a legal proceeding, or as part of a business transaction such as a merger, financing, reorganization, or sale of assets.
We do not sell personal information for money.
6. Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify and other third-party providers may process information according to their own privacy practices when they provide services to us or interact directly with you. We encourage you to review the privacy notices of services you choose to use.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep the website functioning, remember preferences, support shopping-cart and checkout features, understand site traffic and performance, help prevent fraud, and support advertising or marketing where permitted.
You can control cookies through your browser settings and, where available, our website privacy or cookie controls. Disabling certain cookies may affect website functionality.
8. Cross-Border Processing
Some of our service providers may store or process personal information outside Ontario or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, or regulators in accordance with those laws.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal, accounting, or regulatory obligations. Retention periods vary depending on the type of information and the reason we collected it.
10. Safeguarding Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Access, Correction and Privacy Rights
Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct inaccurate or incomplete information. You may also ask questions about how your information is used or disclosed, withdraw consent where applicable, or raise a concern about our privacy practices.
We may need to verify your identity before completing a privacy request. Certain information may be exempt from access or deletion where we are required or permitted to retain it by law.
12. Children’s Privacy
Our website and products are intended for a general consumer audience and are not directed to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal requirements. The “Last updated” date at the top of this page shows when the policy was most recently revised.
14. Contact Us
Questions, access or correction requests, and privacy concerns can be directed to our privacy contact:
Swan Beauty Supply Inc.
Mississauga, Ontario, Canada
Email: sales@swanbeauty.ca
Phone: (905) 624-6888
Toll Free: (833) 988-8383
If your concern is not resolved, you may also have the right to raise the matter with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.