Refund Policy

Refund Policy

Last updated: October 5, 2026

At Swan Beauty Supply Inc. (“Swan Beauty,” “we,” “us,” or “our”), we want customers to know what to expect before placing an order. This Refund Policy applies to purchases made through swanbeauty.ca.

Final Sale Policy

Due to the hygienic and personal-use nature of beauty and personal care products, all sales are final unless an item is damaged, defective, incorrect, missing from your shipment, or a refund is otherwise required by applicable law.

We do not accept returns or exchanges for change of mind, ordering the wrong item, colour or shade preference, product compatibility, or products that have been opened, used, tested, altered, or removed from their original packaging.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, incorrect, or missing, contact us within 24 hours of delivery whenever possible so we can investigate promptly.

Include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any visible damage when applicable. Please keep all packaging until the claim is resolved.

Do not send products back without contacting us first. If a return is required for an approved claim, we will provide instructions.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but cancellation or modification is not guaranteed once payment has been processed or fulfillment has started.

Out-of-Stock or Unavailable Items

Inventory may change quickly. If an item becomes unavailable before your order is fulfilled, we may remove the unavailable item from the order, adjust the total, or cancel the affected item. If you have already been charged for an item we cannot supply, the applicable amount will be refunded to the original payment method.

Approved Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times after we issue a refund depend on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund is required because of our error or applicable law. Any duties, taxes, or carrier fees collected by third parties may be subject to the rules of those third parties.

Non-Returnable Products

For health, hygiene, safety, and product-integrity reasons, opened or used cosmetics, nail products, skincare, hair care, personal care items, tools, accessories, and other products that cannot be safely resold are not eligible for return or exchange unless defective or otherwise required by law.

Your Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection laws.

Contact Us

For questions about an order, refund, or product issue, contact Swan Beauty Supply Inc.: