Last updated: October 21, 2026
Thank you for shopping with Swan Beauty. We are committed to making your online shopping experience straightforward, with reliable shipping throughout Canada.
Ontario & Québec
Enjoy free shipping on eligible orders of $100 CAD or more delivered to Ontario or Québec.
Conditions apply. Final shipping charges and available options are displayed at checkout.
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding statutory holidays.
Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Once your order ships, we will send a shipping confirmation email with tracking information when available.
We ship to eligible addresses across Canada, including Ontario, Quebec, British Columbia, Alberta, and other provinces and territories.
We currently do not offer international shipping through our standard checkout.
We do not ship to P.O. boxes.
Standard shipping rates vary by destination and whether signature confirmation is selected.
| Destination | Standard | With Signature |
|---|---|---|
| Ontario and Quebec | $9.99 | $11.99 |
| BC, MB, SK, NB, NS, NL, PE | $24.00 | $26.00 |
| Yukon, Northwest Territories and Nunavut | $29.95 | $31.95 |
All amounts are in Canadian dollars.
The final shipping charge will be displayed during checkout. Available promotions or discounts, if any, are subject to the conditions shown at checkout.
Delivery times vary depending on the destination, carrier, and local conditions.
Major Canadian urban areas: approximately 1–5 business days in transit.
Smaller towns and rural destinations: approximately 2–7 business days or longer.
Northern and remote destinations: additional transit time may be required.
These are estimates, not guaranteed delivery dates. Processing time is additional.
Some salon equipment, furniture, heavy products, and oversized shipments may require special shipping arrangements.
If additional shipping charges or delivery arrangements are required, we will contact you for approval before proceeding.
We will not apply additional shipping charges without your authorization.
Once your order has shipped, tracking information will be provided by email when available.
Please ensure your shipping address is complete and accurate before submitting your order.
We carefully prepare and package orders to help prevent shipping damage.
If your shipment arrives damaged, contains an incorrect item, or is missing merchandise, please contact us within 24 hours of delivery whenever possible.
Include your order number, relevant details, and photographs of the products and packaging when available.
We will review the issue and assist with an appropriate resolution in accordance with our policies and applicable law.
If an item becomes unavailable after an order is placed, we will contact you or adjust the order and refund the unavailable item.
We do not automatically ship backordered products. Unavailable items may need to be ordered separately when restocked.
Swan Beauty is not responsible for delays caused by circumstances outside our reasonable control, including extreme weather, transportation interruptions, carrier disruptions, or an incorrect shipping address supplied by the customer.
If your tracking information indicates a delivery problem, contact us so we can assist with a carrier investigation where appropriate.
Your statutory rights remain unaffected.
For shipping questions or order assistance:
Swan Beauty Customer Support
Email: sales@swanbeauty.ca
Phone: (905) 624-6888
Website: www.swanbeauty.ca
