Shipping & Return

Packages are generally dispatched within 1-3 business days after receipt of payment and are shipped via FedEx with tracking. We will provide you with a link to track your package online. All items are carefully packed and well-protected. We do not ship to PO boxes.

Shipping Fees

The shipping fees are estimated only, which include handling, packing, insurance, and postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. You will be contacted if the shipping cost exceeds the estimate before your order is charged. 

Returns

No return or exchange or refund; all sales are final.

Shortages/Damages

If you receive a damaged product in shipping, contact customer service.

When receiving your shipment, always check to ensure you have received all your packages. If you are missing a package, you should check the missing package on the delivery receipt. Please contact the courier as soon as possible to notify them that not all packages for your order were delivered. Any loss, short shipment, or damage must be reported within 24 hours of receipt of your order.

Out of Stock Items

If an item you ordered in your Cart is out of stock, this could be caused by low inventory when you added the item to your Cart and customers just ahead of you purchased the same item first or if the product demand exceeded our inventory.  If an item you ordered is out of stock, your invoice will be adjusted before it is processed through MasterCard or Visa.

Back Orders

Please note that we do not back order any products.  Your packing list will indicate any items that have not been shipped with your order.  You will not be charged for these items and must reorder them.

Shipping Transit Time

Please note that in most Urban cities in Canada, shipment usually takes 2-5 business days for shipment to arrive, but in smaller towns can take up to 7 business days.

Alberta 2-7 business days
British Columbia 2-7 business days
Manitoba 2-7 business days
New Brunswick 2-7 business days
Newfoundland 2-7 business days
Northwest Territories 5-12 business days
Nova Scotia 2-7 business days
Nunavut 5-12 business days
Ontario 1-3 business days
Prince Edward Island 2-7 business days
Quebec 2-7 business days
Saskatchewan 2-7 business days
Yukon 2-7 business days

These estimated shipping charges are the charge we take on most orders. If your purchase includes heavy items and/or large items, we may revise the amount for the shipment and will contact you if any changes are made.

To top